Terms and Conditions
Last updated: 13 February 2026
These Terms and Conditions explain the rules for accessing and using Zoome Casino. By creating an account, logging in or using any part of the platform, you confirm that you have read and accepted these terms together with the other policies published on the website.
1. Platform Operator
The website zoome.casino is owned and operated by Novatrix SRL, company registration number 3-102-893958. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.
Zoome Casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508056-FI2.
2. Acceptance of These Terms
You should read these terms before using the platform. Continuing to use Zoome Casino means that you agree to follow the current version of these Terms and Conditions.
We may update this page when operational, legal or security requirements change. Important amendments may be communicated through the website or your account. You should review this page from time to time.
3. Eligibility
Zoome Casino is available only to people who are at least 18 years old or have reached the minimum legal gambling age in their country of residence, whichever requirement is higher.
You are responsible for checking whether online gambling is permitted in your jurisdiction. We may request proof of age or residence and may restrict access until the required information has been verified.
Real-money deposits and gameplay are not available to users located in restricted countries or territories. The current restricted list includes Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Iran, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Spain, the United Kingdom and the United States.
4. Player Accounts
Each player may hold only one personal account. Creating duplicate or related accounts may result in restrictions, account closure or the cancellation of associated payments.
Your registration details must be complete, accurate and kept up to date. You must not allow another person to use your account, including anyone below the legal gambling age.
You are responsible for keeping your login details secure. Any activity completed through your account may be treated as authorised unless you have informed us that your account credentials may have been compromised.
The account is intended for personal use only. It must not be used for commercial activity, payment processing on behalf of another person or any other unauthorised purpose.
5. Location and Technical Checks
Players must not use a VPN or another service intended to hide or alter their actual location.
We may review IP addresses, device information and account connections as part of our security checks. Where several accounts appear to be connected, access may be suspended while the activity is reviewed.
6. Identity Verification
We may ask for documents before allowing certain account actions or processing a withdrawal. Requested information may include identification, proof of address, payment ownership details and evidence showing the source of funds.
Documents must be valid, readable and submitted within the stated period. Providing incomplete, misleading or altered information may lead to additional checks, rejected transactions or account closure.
7. Supported Currencies and Deposits
Zoome Casino supports EUR, CAD, BTC, ETH, LTC, DOG and USDT. The payment methods available to you may depend on your country, selected currency and account status.
The stated minimum deposit amounts are:
- 20 EUR
- 20 CAD
- 0.00034 BTC
- 0.0064 ETH
- 0.32 LTC
- 183 DOG
- 20 USDT
Deposits must be made using a payment method that belongs to the account holder. Payments made by third parties may be rejected or returned.
8. Fees and Taxes
You are responsible for any taxes, duties or reporting obligations connected with your winnings under the laws that apply to you.
Zoome Casino may recover reasonable payment-processing costs when funds are deposited and withdrawn without being used for genuine gameplay. External payment providers may also apply their own charges.
9. Game Rules
Before placing a wager, you should review the rules, paytable and available information for the selected game. Return-to-player percentages, volatility, features and payout limits can differ between titles.
A wager is normally considered accepted after it has been recorded by the platform. Completed results cannot be changed simply because a player did not understand the rules or selected the wrong stake.
10. Technical Interruptions
We aim to keep the website available and working correctly, but uninterrupted access cannot be guaranteed. Internet problems, device errors, provider outages or maintenance may temporarily affect games, account access or payments.
Where a game is interrupted, the result recorded by the relevant game provider or platform system will normally be used to settle the wager. We may investigate a disputed round before confirming the final result.
11. Bonuses and Promotions
Bonuses are subject to separate promotional rules. These may include minimum deposits, wagering requirements, maximum bets, eligible games, expiry periods and withdrawal limits.
A player should read the applicable bonus terms before activating an offer. Bonus funds or related winnings may be removed when the stated conditions are not met.
Promotions are intended for individual players. Attempts to obtain the same offer through multiple accounts, coordinated activity or misleading information may result in the bonus being cancelled.
12. Withdrawals
Withdrawal requests are processed to an available payment method after account and security checks have been completed. In some cases, we may require the funds to be returned through the same method used for the deposit.
Processing may be delayed while identity, payment ownership, gameplay or source of funds is being reviewed. A request may be rejected when account information is incomplete or when the activity conflicts with these terms.
Payment-provider processing times are separate from the internal review period and may vary by method.
13. Fraud and Prohibited Activity
Zoome Casino does not allow fraud, collusion, chargeback abuse, payment manipulation, identity misuse or the use of software intended to interfere with games or platform systems.
Prohibited activity includes:
- opening or controlling multiple player accounts;
- using another person’s identity or payment method;
- working with other players to gain an unfair advantage;
- using automated tools, scripts or prohibited software;
- providing false documents or registration details;
- disputing authorised payments without a valid reason;
- exploiting a technical error, incorrect payout or promotion mistake;
- using the account for unlawful financial activity.
Suspected activity may lead to account restrictions while an investigation is completed. Where a breach is confirmed, we may cancel affected transactions, withhold related funds, close the account or report the matter where required.
14. Errors and Incorrect Credits
A technical fault, display error or incorrect balance does not create a right to funds that were added by mistake. We may correct an inaccurate game result, balance, bonus or transaction after reviewing the relevant records.
Players should report any obvious error and must not knowingly use funds or features made available because of a malfunction.
15. Account Suspension and Closure
You may stop using the platform and request account closure. Pending withdrawals and unresolved verification matters may need to be completed before the account is fully closed.
We may suspend or close an account where these terms have been breached, identity cannot be confirmed, fraud is suspected, local restrictions apply or continued access creates a security or responsible gambling concern.
16. Personal Data
Personal information is processed for account administration, payment handling, verification, fraud prevention, regulatory compliance and service delivery. Further information is provided in the Privacy Policy.
Some data may be shared with payment providers, game suppliers, identity verification services and other partners involved in operating the platform. Those parties may process information under their own applicable terms and privacy rules.
17. Limitation of Liability
Gambling involves the possibility of losing money. Zoome Casino is not responsible for losses resulting from wagers placed through a valid player account.
To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control, including internet failures, device problems, third-party interruptions or unauthorised access resulting from a player’s failure to protect their login details.
18. Responsible Gambling
Gambling should be treated as entertainment and not as a source of income. Players should set limits for both time and spending and should never use money intended for essential expenses.
Account limits, cooling-off periods and self-exclusion options may be used when a player needs additional control or a break from gambling.
Where activity suggests that gambling may no longer be under control, Zoome Casino may restrict or close the account to protect the player.
19. Final Provisions
If one part of these Terms and Conditions is found to be invalid, the remaining sections will continue to apply.
A delay in enforcing any provision does not mean that Zoome Casino has waived the right to enforce it later.
These Terms and Conditions should be read together with the Privacy Policy, Responsible Gambling Policy, AML Policy, Payment Rules and any separate bonus conditions published on the website.