Privacy Policy

Last updated: 17 June 2026

This Privacy Policy explains how Zoome Casino handles personal information when you visit the website, create an account, log in, make a payment, contact support or use any of our services.

By using Zoome Casino, you acknowledge that your information may be processed as described below. This Policy should be read together with our Terms and Conditions, Cookie Policy and other rules published on the website.

1. Who Is Responsible for Your Data

Zoome.Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica with registration number 3-102-893958.

The registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

Novatrix SRL acts as the data controller because it determines why personal information is collected and how it is used.

2. Scope of This Policy

This Policy applies to information processed through Zoome Casino, including the website, player accounts, payment services, promotions, customer assistance and other interactions connected with the platform.

The platform is intended only for adults aged 18 or older, or for users who have reached the legal gambling age in their country of residence. We do not knowingly collect personal information from minors.

3. Information We May Collect

The information collected depends on how you use the platform and which services are available to your account.

Identity information: name, date of birth, nationality, gender, username and identification document details.
Contact information: residential address, country, telephone number and other details provided during registration or verification.
Account information: account number, login history, selected currency, preferences, limits and account status.
Verification information: copies of identity documents, proof of address, source-of-funds records and other information required for security or compliance checks.
Payment information: deposits, withdrawals, transaction history, payment method details and information provided by payment processors.
Gaming information: games played, wagers, winnings, losses, bonuses, session history and responsible gambling activity.
Technical information: IP address, device type, operating system, browser, language, identifiers, approximate location and connection data.
Communication records: messages, requests, complaints and conversations with customer support.
Cookie information: preferences, session identifiers, website activity and analytics data collected through cookies or similar tools.

4. How Information Is Collected

Some information is provided directly by you when you register, update your profile, submit documents, make transactions or communicate with us.

Other information is recorded automatically when you use the website. This may include technical details, login activity, game history and interactions with different parts of the platform.

Information may also be received from payment providers, identity verification services, fraud-prevention systems, game suppliers and other partners involved in delivering the service.

5. Why We Use Personal Information

Personal information may be processed to:

create and manage player accounts;
verify identity, age, location and payment ownership;
process deposits, withdrawals and account balances;
provide games, promotions and account features;
respond to questions and resolve account issues;
prevent fraud, collusion, payment abuse and unauthorised access;
meet anti-money laundering and regulatory requirements;
apply responsible gambling measures and account limits;
monitor website performance and correct technical problems;
protect the rights, property and security of players and the platform;
maintain records required for legal, accounting and compliance purposes.

6. Legal Grounds for Processing

Depending on the circumstances, personal information may be processed because it is necessary to provide the services requested by you, comply with legal obligations or protect legitimate business and security interests.

In limited cases, processing may rely on your consent. Where consent is used, you may withdraw it, although this will not affect processing completed before the withdrawal.

7. Identity and Compliance Checks

Zoome Casino may request documents to confirm your identity, age, address, payment method or source of funds. These checks may take place during registration, before a withdrawal or whenever account activity requires review.

Automated and manual systems may be used to identify unusual activity, duplicated accounts, restricted locations, payment risks or possible breaches of the platform rules.

Failure to provide the requested information may prevent us from opening an account, processing a transaction or continuing to provide certain services.

8. Sharing Personal Information

Personal information is shared only where it is reasonably required to operate the platform, protect users or meet legal obligations.

Recipients may include:

payment processors and financial institutions;
identity and document verification providers;
game developers and platform suppliers;
hosting, security and technical service providers;
fraud-prevention and risk-management services;
professional advisers, auditors and compliance specialists;
regulators, law-enforcement bodies or public authorities where required;
companies involved in a merger, restructuring or transfer of the business.

Service providers may use personal information only for the work they perform on our behalf or as otherwise permitted by applicable law.

9. International Data Transfers

Some service providers may process information in countries other than the country where you live. Privacy laws and levels of protection may differ between jurisdictions.

Where required, reasonable contractual, organisational or technical safeguards are used to protect information transferred internationally.

10. Cookies and Similar Technologies

Zoome Casino uses cookies and related technologies to keep sessions active, remember settings, support login functions, understand website use and protect accounts against suspicious activity.

Some cookies are necessary for the platform to operate. Optional cookies may be controlled through the available cookie settings or your browser, although disabling certain technologies can affect website functionality.

More information is provided in the Cookie Policy.

11. Data Retention

Personal information is kept only for as long as it is needed for the purposes described in this Policy or for the period required by applicable legal, regulatory, accounting and anti-money laundering obligations.

Closing an account does not always result in immediate deletion. Certain records may need to be retained to resolve disputes, prevent fraud, process outstanding transactions or meet compliance requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise removed from active systems.

12. Data Security

Zoome Casino uses technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These measures may include encrypted connections, access controls, monitoring, authentication procedures, internal restrictions and security reviews.

No online service can guarantee complete security. Players should use a strong password, keep login details private and avoid accessing their accounts from shared or untrusted devices.

13. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

request access to personal information held about you;
ask for inaccurate or incomplete information to be corrected;
request deletion of information where there is no valid reason to retain it;
ask for certain processing to be restricted;
object to processing based on legitimate interests;
request a portable copy of eligible information;
withdraw consent where processing is based on consent;
submit a complaint to an appropriate data protection authority.

Before responding to a privacy request, we may ask for information needed to confirm your identity and protect the account from unauthorised disclosure.

Some requests may be limited where retaining or processing the information is required by law, needed to prevent fraud or necessary to resolve a legal claim.

14. Automated Decisions

Automated systems may help assess payment risk, account security, responsible gambling indicators and possible fraudulent activity.

Where an automated result has a significant effect on an account, the matter may be reviewed together with the relevant account records and verification information.

15. Information About Minors

Zoome Casino does not permit minors to register or gamble. If we become aware that personal information relating to a person below the permitted age has been collected, appropriate steps will be taken in accordance with applicable law.

16. Third-Party Websites

The website may contain links to services operated by other companies. Zoome Casino does not control how those services collect or use personal information.

Users should review the privacy policy of any third-party website before providing information to it.

17. Changes to This Policy

This Privacy Policy may be updated to reflect changes in the platform, legal obligations or data-handling practices.

The revised version will be published on this page with an updated date. Continued use of the platform after an update means the revised Policy applies to subsequent use of the services.

18. Privacy Requests

Questions about this Policy or requests concerning personal information may be submitted through the customer support options available on the Zoome Casino website.

Include enough information for the request to be identified and processed. Additional verification may be required before account information can be disclosed, corrected or deleted.

19. Governing Version

This Privacy Policy is prepared in English. Translations may be provided for convenience, but the English version will take priority if there is any difference in meaning.